Why am I having trouble signing in?
- This might be due to an incorrect password, incorrect login ID or technical problem. If you continue having the problem, please contact us immediately.

Can I allow someone else to use my login?
- We do not recommend you share your password but it is your choice. However, please be aware that you are responsible for any action happening in your account.

What if I forgot my password or User Name?
- There is a “Forgot Password / User Name” on the login page.

Can I save a quotation for later viewing?
- During the reservation process, any product added to the travel cart gets automatically saved. You may choose not to send that Travel Cart to Pearl Travels until the Booking has been confirmed & finalized the same acts as a Quotation for your reference

Can I get a refund without charges if guest cancels the booking?
- If the cancellation is outside the cancellation policy then there will be no charge applicable.

Will I be charged if guests do not utilize services as scheduled?
- Yes. Since the reservation was confirmed, it will be considered as No Show. There will be a minimum charge applicable. This varies for individual products
 
Can I change the name of the traveler without informing Pearl Travels?
- No. Any change should be done through us since the service is provided by us. Our suppliers will not accept any changes from you directly. Also our system does not allow name change on the travel carts once created. Hence this will need to be done outside the system by contacting us via email

How do I modify or cancel a reservation?
- On the travel cart we have an EDIT & CANCEL icon to facilitate the same

What happens to the reservation if a guest’s flight is delayed?
- Please contact us as soon as possible if you know that your client’s flight is delayed or going to be delayed. This way, we can assist you in contacting the supplier beforehand to minimize penalties.

Do I get charged if I cancel or modify a reservation?
- Cancellations or modifications made after the reservation is confirmed will be charged according to cancellation policy of the hotel, which will appear when you search for the product.  Please also see our terms & Conditions for the Cancellation Policies

Are baby cots available?
- Baby cots (or cribs) are available on request in most of the hotels (subject to availability). You can request for the same through the Special Note Text box in the Travel Cart
 
Can I generally request an extra bed for a third person in a double room and at what costs?
- Select Triple room when you make a reservation for the same

We have two small children; can we get extra beds in the room?
-The same depends on the Child Policy of the Product

What is the child policy?
- Different products have different child policies. Please refer to our Child Policy in the General Terms & Condition

General

What browser or software do I need to view your site?
- Our site is well displayed on Internet Explorer, Firefox, Opera or other compatible browsers (800 by 600 pixels and 1280 by 1024 pixels).

How can I let you know comments or suggestions about the website or service?
- You can send us the feedback via our website or by email. We treat feedback with utmost respect and appreciate any comments from our partners.

What if I have some comment about the service utilized by my client?
- You can send us your comments by an email or our feedback form.

What do I do when I have a question about any of your products?
- You can email us if you have any questions about our products. We will reply to your query within 24 hours.

How can I find out if the hotel offers a shuttle service and how can I reserve it?
- Generally, hotels around the airport area will offer a free shuttle however this differs from destination to destination.

Guests will be arriving late in the evening at the hotel. Can they still check-in?
- Yes. They can check-in in the evening as the room is already paid and guaranteed. However, if they are arriving late, please notify us of the arrival time in order to inform the hotels to prevent check-in trouble.

Some of the information on your page is wrong. How can I correct it?
- We will thank you for any corrections you may advise. Please contact us in that case.

What is Day Use room?
- A Day Use room is for usage during a specific time during the day only.  This must be requested as the rates may vary between different hotels.

Why don't I get a confirmation of reservation via email?
- Our system generates an email for every reservation, amendment & cancellation. This may be going into your spam folder,  you will need to change the settings for the same. To allow the email to arrive into your inbox

Who can I contact if the client has a problem with the reservation?
- You can contact us anytime at our emergency contact numbers.

What kind of breakfast is available at specific hotels?
- Meal plans vary from hotel to hotel. The same has been specified against the Tariff in our system

How can I request an early check-in or late check-out?
- You can request an early check-in or a late check-out with us during the online reservation process. However, this entire request is not guaranteed. Late check-out usually up to 6pm is normally a half night charge and after 6pm is a full night charge. Sometimes the hotel will allow a free of charge late check-out at 2pm. Early check-in is possible at around 12.00 hours, subject to room availability. If you would like to guarantee early check-in, normally the hotel will require you to reserve one night in advance.

What is the check-in time and check-out time?
- Check in time: 14.00 hours (or later in some hotels)
Check out time: 12.00 hours

What if I want to reserve a product that is not listed on your website?
- Non Data Based items can be booked with other Data Based items, by clicking on the link given in the Travel Cart

How long in advance can I make a reservation?
- We input seasonal rates & the same can be booked once online

Can I specify where guests would like their room to be located (preferred floor, next to the pool, etc.)?
- Yes, you can. However, please keep in mind that all are subject to availability at the hotel upon arrival.

What are single, twin or triple rooms?
- Single rooms are for one person.
Twin rooms are for 2 persons (regardless if adult or child).
Triple rooms are for 3 persons (regardless if adult or child).

If I do a search, how do I know whether the hotels are available or not?
- On the search result the availability status will be indicated against individual room types.

How do I reserve different types of rooms?
- Begin by selecting the different occupancy categories of rooms on the query form. From the search result you may further select higher category room for an individual hotel

How do I know when the reservation is confirmed?
- If you have instant reservation rights by selecting a room type that is available, the same will be instantly confirmed on the travel cart

How do I search for available hotels only?
- During the search operation, you can select on the “available only” checkbox before clicking on the “Search” button

If the room I select is under Request status, how long does it take to get the result from the hotel?
- It usually takes approximately 24 hours. If the room reservation request takes place during a weekend or a peak season, it may take longer.

If the selected hotel is not available, will I get an option?
- Normally, you can instantly see which hotels are available.

Can I reserve a hotel room by telephone or email?
- If you are unable to log in to our site we will be able to accept bookings by email or fax. These will be automatically invoiced to your account.

Do hotels have minimum age requirement?
- This depends on each hotel. Normally, the hotel requires you to be at least 18 years old to check in

Can I make reservations on the site without registering with Pearl Travels?
- No. You must be a member in order to get our best deal.

What is the difference between Available and Request status?
- Available means rooms that are available and can be confirmed immediately. Request means rooms can be requested, but confirmation is subject to the availability at the time you submit the reservation.

Do you charge a service fee?
- There is no charge for using our service. It is absolutely free.

Why do I have to input the nationality?
- Some hotels have special rates for certain nationalities. Therefore, to get the best deal the same is required

How do I reserve a room?
- To reserve a room through our website, you can easily search your preferred hotel, select the room type and specify the guest list. Once you’ve done that and accepted the room rate, please check all the information and proceed to submit booking

Why is there a surcharge on the selected hotel?
- Hotels usually apply a surcharge during some peak season due to the high occupancy rate at that particular period of time.

Is the rate per person or per room?
- Our system displays rates per room per night. We show you the total cost for the booking period as well as the average cost by clicking on the total cost you will be see the breakdown based on per room per night.

Will the rate change if I already have the confirmation?

- No. Once you receive the confirmation, the rate will not be changed

If I already have a confirmation but later check and see the lower rate, can I get a refund?
- No. Rates can be changed daily, therefore, once your reservation is confirmed, you will be committed with that rate and we will not be able to issue any refund.

Why is the rate changed since the last time I checked?
- The rates are updated daily. The change reflected is due to various factors such as foreign exchange fluctuations, occupancy levels, etc

Is the rate equal for everyone?
- The rates displayed are applicable for certain markets depending on the nationality you select. Some hotels have different rates for different markets and nationalities.

Is your rate inclusive of taxes and service charges?
- All the rates displayed on our site are inclusive of applicable taxes and service charges.

What if I find a lower rate after booking?
- If you find a lower rate in our website after booking, there is no refund for the difference since, as mentioned earlier, the rate can be updated daily. Please be aware that we don’t guarantee the lowest Internet rate, but we do our utmost to find the best deal available for all our members.

Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
- No. We do not accept any discount vouchers at present.

Do you offer special discounts (for seniors, airline employees, etc)?
- No. Our rates are already discounted.

Reservation

How do guests check-in at the hotel?
- The hotel voucher is required to be presented upon check-in to avoid problems.

My computer crashed near the end of the online process, is my reservation confirmed?
- If your computer crashed, the first thing to do is to check your email. Normally, if the reservation is confirmed, you should receive an email with all the confirmation. You can also sign in to your account and check if the selected hotel is in your confirmed folder or not. If you are still unsure and have any questions or concerns, please contact us. Please DO NOT make a duplicated reservation

If the confirmation email does not arrive or I lose my reservation voucher, how can I print a copy of it?
- Again, you can simply log on to your account and print the voucher.

What if I lose my voucher and/or voucher reference number?
- You can simply log on to your account and print the voucher again.

What is the service voucher?
- It is a document that you receive from us after your reservation is confirmed and payment has been received. The document proves that you have already paid for the room and thus, must be presented upon check-in.