These terms and conditions are the agreement between the AGENCY ("you") and Pearl Travels ("us").

This website belongs to Pearl Travels a wholesale receptive tour operator.

Pearl Travels products are subject to these general terms and conditions & shall be sold exclusively to Tour Operators and Travel Agents. The access to this program is strictly controlled by PEARL TRAVELS.

The AGENCY shall be able to get accommodation, transfer, sightseeing tours, cruises, car hire, group special offers and other services through the Pearl Travels website.

This agreement for access to this program is entered into directly by and between PEARL TRAVELS and the AGENCY.

By visiting, using or ordering from the website www.pearltravels.com, the AGENCY agrees to be bound by the following Terms and Conditions and to follow these Terms and Conditions and all applicable laws and regulations governing this website and reservations transacted via www.pearltravels.com  

Access codes (agency code ID) to this program shall be given by PEARL TRAVELS to the AGENCY. The user name & password can be set by the User directly only the User Code will be system generated

Access codes provided by PEARL TRAVELS are for the sole use of the AGENCY and no access code use may be transferred or disclosed.

In the event of improper use thereof, such access codes shall be withdrawn; sales will immediately be stopped and legal action may be taken. And all outstanding payments will be immediately due

For reasons of security, PEARL TRAVELS shall reserve the right to change the access codes so long as such changes shall not disrupt the use of the system and that sufficient notice of the planned change(s) is received.

You agree to be bound by the following terms of trading on the Site:

- The Site is available to you for making legitimate hotel bookings only, not for speculative, false or fraudulent Bookings - You accept financial responsibility for all transactions made under your AGENCY log-in and you agree to give us accurate information on all people travelling on a Booking.
- Before you click on the confirm button, please ensure that you have carefully read all the terms and conditions. By clicking on the confirm button you are committing to be bound by these terms and conditions.

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PEARL TRAVELS will confirm alternate hotels if possible when the requested hotel is not available.

Please advise in advance if passengers do not want any alternate hotel.

All confirmations are considered final for requested or alternate hotels. If a hotel confirmed is not acceptable to you or your passenger, PEARL TRAVELS must be advised to cancel. Or else resulting no show charges will be billed to you.

PEARL TRAVELS will periodically issue updates adding, deleting or changing information and rates in this tariff. Updates supersede any information in this tariff.

If you need to change the dates of travel, there may be other rates valid for the new dates requested. If the hotel cannot accommodate your requested amendment, the Booking will automatically revert to its original status although the Company will always endeavour to offer a suitable alternative.

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The AGENCY hereby acknowledges that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such the Company cannot be held responsible if those facilities or features are not made available to the Customer during the period of their stay. If a facility or feature is of particular importance to the Customer, then the AGENCY should check with the Company or the hotel that this facility or feature will be available during the dates of the Customer’s stay.

Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is the AGENCY’s responsibility to check whether these facilities will be available during the Customer’s stay.

It is the AGENCY’s responsibility when making a Booking to ensure they have booked the correct room type for their Customer. All details of the room types and the number of people that can be accommodated in the room are available on the search screen and should be double checked on your email confirmation. Room types available are as follows:-

Single Room - Contains one single bed. Suitable for one person

Twin Room - Suitable for two people. Please note that in the US and Canada twin/double is the opposite of the European definition. Double or twin rooms may only contain one bed. Customers can request separate beds upon arrival, however separate beds are not guaranteed.
Double Room - Contains one double bed or two single beds made up as a double. Suitable for two people. In the US and Canada, a double room may contain two double beds.
Double for sole use - Contains two single beds or one double bed. Suitable for one person
Triple Room - Contains twin or double bed + extra bed or 2 double beds. Most hotels do not have one full size bed for each guest. Suitable for 3 people.
Quad Room - Please note that the room may not contain four single beds. Room may contain two double beds. Suitable for four people.
Child Bed - often a roll away bed, suitable for a child under the age of 18 years
Cot, cradle or crib - suitable for a child under the age of 2 years
(Please be aware that room type and size will vary from hotel to hotel)

Agencies who have not established credit/billing privileges, a floating deposit or a Bank Guarantee will be required to pre pay all bookings.

Pearl Travels must receive full payment at least 07 days prior to arrival. Non-payment will result in automatic cancellation. Passengers will not be accepted unless full payment has been received by Pearl Travels. Any resulting inconvenience to passengers will not be the responsibility of Pearl Travels.

BANK CHARGES: WE WILL CREDIT THE AMOUNT WE RECEIVE NET OF ALL BANK CHARGES TO THE ACCOUNT.  ENSURE ALL BANK CHARGES ARE ABSORBED BY THE PAYEE

Pearl Travel will confirm all services on a booking. We reconfirm all bookings, changes and cancellation.
Booking agent is responsible for checking that our confirmation is received for all booking changes and cancellations. If you do not receive confirmation for the cancellation or change you must re-send your message. Cancellations are not valid without our written confirmation.

Pearl Travels will charge for cancellations based on the following schedule except where hotel policies specify otherwise.

Cancellation time is counted from time of notification by Pearl Travels to hotels.
From 4 - 14 days:  No charge except National Parks.
3 days to arrival: Charges applicable as per terms mentioned in the booking
NO SHOWS: Charges for one night unless there are additional charges by hotels.

Claims for refunds and adjustments must be made within 45 days of passenger's departure. Claims must be accompanied by full details and documentation.

If passenger cancels a hotel directly, they must supply cancellation number or hotel employee name, date and time cancelled.

If passenger is asked to pay directly, they should call Pearl Travels immediately. Any receipts or proof of payment must be submitted to Pearl Travels.

Hotels may charge penalties for cancellation or reduction of room nights after arrival.

Pearl Travels reserves the right to substitute hotels of equal or superior grade when necessary.

Pearl Travels will not pick up or assume any reservation at a hotel which was not booked through our office.

In case of excessive changes, additional communication fees may be charged